Cancellation & Refund Policy

1. What this policy covers

Exiwik is a software platform operated by Hazel and Grace Enterprises. The only payments processed by Exiwik are our own software fees— the Pro / Max per-event plans and the Max Unlimited annual subscription. This policy explains cancellations and refunds for those software fees.

2. Ticket, stall & sponsor payments are not ours

Exiwik does not collect or hold ticket, stall, or sponsorship money. Event organisers collect those payments directly and keep 100% of them. Any refund or cancellation for a ticket, stall or sponsorship is handled by the organiser of that event under their own terms — please contact the organiser directly.

3. Free plan

The Free plan is not charged, so no cancellation or refund is required. You can stop using it at any time.

4. Paid plans — cancellation

You may cancel a paid plan or subscription at any time. A per-event plan (Pro / Max) applies to the event for its stated lifetime; the Max Unlimited subscription remains active until the end of the billing period you have paid for. Cancelling stops future renewals — it does not shorten the period you have already paid for.

5. Paid plans — refunds

Because paid plans unlock software features immediately, fees are generally non-refundable once the plan has been used (for example, an event has been published on the plan, or AI generations / lead scans on the plan have been consumed).

As a goodwill measure, you may request a refund within 7 days of purchase if the plan is unused. Approved refunds are made to the original payment method within 5–7 business days. We do not provide pro-rata refunds for the unused portion of a subscription period after cancellation.

6. Duplicate or failed charges

If you were charged more than once for the same purchase, or a payment was debited but the plan was not activated, email us with your payment reference and we will investigate and refund any incorrect charge in full.

7. How to request a refund

Email support@exiwik.com from your account email with the payment reference (Razorpay payment ID) and the reason for your request. We aim to respond within 2 business days.