Shipping & Delivery Policy
Last updated: August 28, 2026
Digital service — no physical shipping
Exiwik, operated by Hazel and Grace Enterprises, is a software-as-a-service platform. We do not sell or ship any physical goods, so no physical shipping or courier delivery is involved.
How your purchase is delivered
When you purchase a paid plan (Pro / Max per event, or the Max Unlimited subscription), access to the corresponding features is provisioned electronically and activated immediatelyon successful payment — typically within a few minutes. A confirmation is shown in the app and sent to your registered email.
If access doesn’t activate
In the rare case that a payment succeeds but your plan does not activate, email support@exiwik.com with your payment reference and we will resolve it promptly. See also our Cancellation & Refund Policy.